Support — Copl
Need help with Copl? Here you'll find answers to common questions and how to reach us.
Contact
The fastest way to get help is to email us directly. We normally reply within 1-2 days.
Frequently asked questions
How do I pair up with my partner?
One of you taps "Create new relationship" and gets a 6-character code. The other taps "I have an invitation" and enters the code. The code is valid for 24 hours.
My partner isn't getting my notifications
Ask your partner to open iPhone Settings → Notifications → Copl and check that notifications are on. Also make sure they granted the app notification permission the first time they opened it.
I forgot my password
On the sign-in screen, tap "Forgot password?" and follow the instructions. You'll receive an email with a reset link.
How do I delete my account?
Open Settings → Delete account → Delete my account. You'll need to confirm twice. Your account and personal data are deleted immediately and can't be restored. Shared data (calendar, to-do, etc.) stays available to your partner.
How do I hide a section on the home screen?
Settings → Home screen → Customize home screen. There you can turn each section on/off and drag to reorder. The toolbox with the module cards is always visible.
What is discreet mode?
Settings → Privacy → Discreet mode. When it's on, the relationship pulse and the Closeness module are hidden from the home screen until you tap the eye icon. Useful if someone else might see your screen.
How do I set a PIN for the Closeness module?
Open the Closeness module for the first time and you'll be asked to set a PIN. The PIN is stored only on this device and can be changed or removed under Settings → Security.
My partner and I don't share all data?
Some data is private: your workout data (My training), entries you've marked with 🔒 (private), and everything in the Closeness module protected by the PIN. The rest — calendar, to-do, finances, meal planning, etc. — is shared between you.
The app crashes — what do I do?
First try: close the app completely (swipe up in the app switcher) and open it again. If the problem persists, email us with:
- Which iPhone you have (Settings → General → About)
- iOS version
- What you did right before the crash
Reporting bugs
Found a bug? Help us improve Copl by emailing copl-app@outlook.com with:
- What you did when the bug appeared
- What you expected to happen
- What happened instead
- A screenshot if possible
Feature suggestions
Missing something in Copl? We love suggestions. Email us with:
- What you'd like to be able to do that doesn't work today
- Why it would be valuable for you and your partner
Privacy and security
Questions about how Copl handles your personal data? Read our privacy policy or email us directly.
About the app
App name: Copl – Life Together, Sorted
Developer: Pontus Brunzell
Platform: iOS
Languages: Swedish and English